If your order arrived damaged, seems lost, or is not what you expected, email hello@printiverse.com as soon as possible and include your order number.
For damaged or incorrect orders, clear photos help us review the issue faster. If shipping damage is involved, photos of the package, shipping label, and contents are especially helpful.
What To Include In Your Message
To help us review the issue quickly, please include:
- your order number
- the name or email used on the order
- a short explanation of what went wrong
- clear photos of the issue
- photos of the packaging and shipping label when relevant
- any event date or deadline we should know about
If Your Order Arrived Damaged
If the package arrived crushed, torn, wet, or otherwise damaged, take photos before throwing anything away. If the printed items inside were bent, scratched, dented, or otherwise damaged in transit, photograph that too.
Please keep the packaging until we review the issue. In some cases, the box, label, and packing materials are needed to review shipping damage.
Once we review the details, we will help with the next step. That may involve a shipping claim, a reprint review, or another support solution based on what happened.
If Your Package Looks Lost Or Is Unusually Delayed
Start with the tracking link from your shipping confirmation. If tracking has stopped updating for longer than seems normal, or it shows delivered and you still cannot locate the package, contact us with your order number.
Before you reach out, it helps to check a few common delivery spots:
- front porch, side door, garage, mailbox, or parcel locker
- front desk, mailroom, or reception area
- neighbors or other people at the delivery address
When you contact us, let us know what the tracking shows and whether the shipping address on the order looks correct. That gives us a faster starting point.
If You Received The Wrong Order
If the items you received do not match your order, send photos of everything that arrived and tell us what looks wrong. That could include the wrong design, wrong product, wrong size, wrong quantity, wrong finish, or incorrect personalization.
If you still have your order confirmation or approved proof, include that too. It helps us compare what was ordered and approved against what was delivered.
What Happens Next
Once we have the details, we review the order and shipment information and reply with the next step. If we need anything else, we will ask.
If your order is tied to an event, launch, or deadline, mention that in your first message. It helps us understand the timing and respond as clearly as possible.
FAQ
Do I Need Photos To Report A Problem?
Usually, yes. Photos help us review damaged or incorrect orders faster. For shipping damage, they may also be needed to review the shipment issue.
Should I Throw Away The Packaging?
Please keep the packaging until we finish reviewing the issue. The box, label, and packing materials can matter when damage happened in transit.
What If Tracking Says Delivered But I Cannot Find The Package?
Check the delivery area, parcel lockers, front desk, neighbors, and anyone else at the address first. If it still is not there, contact us with your order number and the tracking details.
What If Only Part Of My Order Is Wrong?
That is still worth reporting. Send photos of the affected items and a short explanation of what is wrong.
Can I Use This Page For Order Changes?
No. This page is for damaged, lost, delayed, or wrong orders. If you need to change artwork, quantity, size, or shipping details, that should be handled before the order ships.
