Yes, you can usually change an order before you approve your proof. After proof approval, changes are not guaranteed. Once production has started or the order has shipped, changes or cancellations are usually no longer possible.
Quick Answer
- Before proof approval, artwork, quantity, size, and most order details can usually be changed.
- After proof approval, contact us immediately. We may still be able to help if production has not started, but changes are not guaranteed.
- Once production starts, major changes and cancellations are usually no longer possible.
- Once the order ships, shipping address changes and cancellations are no longer possible.
- Email hello@printiverse.com with your order number and the exact change you need.
Because custom orders are made to your files and specifications, the best time to make changes is before final approval. Fast production is great for deadlines. It also means the window for changes can close quickly.
Why Proof Approval Matters
A proof is the final file or layout you review before printing. Approval tells us the artwork, text, size, and general order details shown in that proof are ready to move forward.
That is the main checkpoint for changes.
Before proof approval, most updates are straightforward. After proof approval, a change may require new prep work, a revised proof, updated pricing, or extra time. Once production begins, the order is already in motion.
If your product does not require a proof, the same rule still applies. The earlier you contact us, the more likely we can help.
Changing Artwork
Before proof approval, artwork changes are usually simple. You can send a revised file, request text corrections, swap images, or ask for layout adjustments before the order moves forward.
After proof approval, artwork changes become time sensitive. Contact us right away. If production has not started, we may still be able to replace the artwork, but we will usually need to issue a new proof before printing. In most cases, production timing begins after the revised proof is approved.
Once production has started, artwork changes are usually no longer possible.
Changing Quantity or Size
Before proof approval, quantity and size changes are usually no problem. This is the best time to adjust the order if you need more pieces, a different size, or another format.
After proof approval, quantity or size changes may still be possible if production has not started, but they are not guaranteed. Size changes are more likely to require a new proof. Quantity changes may also affect pricing, production timing, or shipping.
Once production has started, quantity and size changes are usually no longer possible.
Cancelling an Order
Before proof approval, you can usually cancel an order as long as production has not started.
After proof approval, cancellation requests are reviewed based on where the order is in the process. If prep work or production has already begun, cancellation may not be possible.
Once production has started, orders usually cannot be canceled. Once an order has shipped, it cannot be canceled.
The faster you contact us, the better. In some cases, even an hour can matter.
Changing Your Shipping Address
You can change the shipping address before the order ships.
Please send address changes as soon as possible. Do not wait for the tracking email. Once the order has shipped, we cannot change the address on our end.
If you are not sure whether your order has shipped yet, email us right away and we will tell you where it stands.
How to Request a Change
Email hello@printiverse.com with:
- your order number
- the exact change you want
- any replacement artwork attached, if needed
- the updated size, quantity, or address written clearly
A clear message helps us move faster. “Please change order 12345 from 3 inches to 4 inches and update the quantity from 100 to 200” is much easier to act on than “Can you tweak my order?”
Please note that sending a change request does not automatically pause production. Your change is only confirmed once our team replies and confirms it. If a requested change affects price or turnaround, we will confirm that before moving forward.
A Good Rule of Thumb
Before proof approval, most changes are manageable.
After proof approval, ask immediately and we will do our best, but we cannot promise every change.
After production starts or the order ships, options are very limited.
That is the short version.
FAQs
Can I Change My Order After I Approve My Proof?
Sometimes, yes, but only if production has not started yet. Contact us right away. Changes after proof approval are not guaranteed.
Will Changing My Artwork Delay My Order?
Usually, yes. If a new proof is needed, production timing typically begins after the revised proof is approved.
Can I Change My Shipping Address After I Get Tracking?
No. Once the order has shipped, we cannot change the address on our end.
What Counts as a Major Change?
New artwork, a different size, a material change, or other spec changes that affect setup or printing are major changes. Those are easiest to handle before proof approval.
What Should I Do If I Notice a Mistake Right After Approval?
Email us immediately with your order number and the exact correction. The earlier we see it, the better the chance we can help.
