If your order arrives misprinted, damaged, or materially different from the approved order details, contact us at hello@printiverse.com and we will review it and help make it right.
Because most Printiverse products are custom made, this policy is focused on production issues, shipping damage, and order accuracy. It is not a general retail return policy for change-of-mind returns.
Quick Summary
- Report problems within 7 calendar days of delivery.
- Email hello@printiverse.com with your order number, a short description of the issue, and clear photos.
- Keep the full order, all packaging, and any damaged pieces until review is complete.
- If your product included a proof, proof approval covers the content and layout you approved. It does not waive coverage for true production defects.
- If we confirm an issue, we will usually offer a reprint first. If a reprint is not the right fix, we may offer a partial or full refund.
What Our Quality Guarantee Covers
Our quality guarantee generally covers issues such as:
- The wrong product, size, stock, finish, or design was produced
- The printed order is materially different from the approved proof or order details
- The order has clear production defects, such as major print flaws, major cutting issues, missing backs, or other manufacturing problems that make the product incorrect or unusable
- The package arrives damaged in transit and the product inside is damaged
- A material part of the order is missing
If something is clearly wrong, tell us. We would rather review it than have you guess whether it qualifies.
What This Policy Does Not Cover
Because custom print products are made specifically for each order, this policy does not cover:
- Change-of-mind returns
- Quantity changes requested after production has started
- Design, spelling, grammar, punctuation, date, address, phone number, QR code, or other content errors that were present in the approved proof or in the file you submitted
- Low-resolution artwork, blurry images, missing bleed, transparent backgrounds, or other file-preparation problems that were part of the approved file
- Small color shifts between screen and print
- Small trim, alignment, or placement variation that falls within normal print production tolerance
- Shipping delays caused by the carrier, unless the package is lost or arrives damaged
How Proof Approval Works
If your product includes a proof, that proof is your final review step before production.
When you approve a proof, you are approving the text, spelling, dates, addresses, layout, orientation, crop area, and general design shown in that proof. Please review proofs carefully.
Proof approval does not mean you accept a defective print job. If the finished order has a real production problem, shipping damage, or does not match the approved proof, we will still review it under this policy.
If you notice a mistake after approving your proof, contact us immediately. If production has not started, we may be able to help. Once production is underway or complete, customer-approved content errors are generally not eligible for reprint or refund.
How to Report a Problem
To start a review, email hello@printiverse.com within 7 calendar days of delivery and include:
- Your order number
- A short description of the issue
- A photo of the full order
- Close-up photos showing the problem clearly
- Photos of the outer packaging and shipping label if the order was damaged in transit
- A copy or screenshot of the approved proof if the problem is a mismatch from the approved version
Please do not discard the order or the packaging until the review is complete. In some cases, we may need additional photos or ask you to return the order before finalizing the claim.
What Happens Next
We review each issue case by case.
If the issue is confirmed and covered by this policy, the usual remedy is a reprint of the affected item or affected portion of the order.
If a reprint would not reasonably solve the problem, we may offer a partial or full refund instead.
If the issue is not covered, we will explain why as clearly as we can.
Color, Screen, and Trim Notes
Printed color and on-screen color are not identical. Screens vary in brightness, saturation, and color settings, and artwork built in RGB can print differently in CMYK. Because of that, some color variation is normal and does not automatically mean the order is defective.
Trim and placement can also vary slightly in print production. Minor movement is normal, especially on custom-cut items or multi-piece printed products. We review these situations based on whether the final product is materially off, not whether it differs by a tiny amount.
Custom Orders and Refunds
Most Printiverse products are custom made for a specific customer and cannot be restocked. Because of that, we do not accept general returns on custom orders simply because the customer changed their mind or wants a different version after production.
When there is a confirmed production problem, damage issue, or order accuracy issue, we step in through this Quality Guarantee and Reprint Policy.
Contact Us
If you have a problem with an order, email hello@printiverse.com and include your order number and photos. The faster we can see the issue, the faster we can review it.
Frequently Asked Questions
Do You Offer Refunds On Custom Printed Orders?
Not as a general retail return. Custom orders are made specifically for each customer. If there is a confirmed print defect, damage issue, or order accuracy problem, we may offer a reprint or refund depending on the situation.
Does Proof Approval Waive My Right To A Reprint?
No. Proof approval covers the content and layout you approved. It does not waive coverage for true production defects or shipping damage.
What Photos Do You Need?
In most cases, we need a photo of the full order, close-up photos of the issue, and packaging photos if the order was damaged in transit. If the problem is a mismatch from the approved proof, include the proof as well.
What If I Approved A Proof With The Wrong Spelling Or Date?
Once a proof is approved, customer-approved content errors are generally not eligible for reprint or refund. That is why proof review matters so much.
What If My Order Arrived Damaged?
Email hello@printiverse.com as soon as possible with photos of the damaged product, the outer packaging, and the shipping label. Please do not discard the packaging until the review is complete.
What If My Package Is Lost?
If tracking stops updating or the package appears lost in transit, contact us and we will review the shipment and next steps with you.
Do I Need To Send The Order Back?
Not always. Many issues can be reviewed from photos. In some cases, we may ask for the order or damaged pieces back before finalizing the claim.
