Printiverse products are typically custom printed to order. Because of that, returns are generally not accepted on correctly produced custom items. If there is a problem with your order, contact us at hello@printiverse.com and we will review it.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or materially different from the approved proof, contact us as soon as possible after delivery.
Please include your order number, a brief description of the issue, and clear photos when relevant. Once we review the issue, we will help determine the best resolution, which may include a reprint, replacement, or refund.
Changes and Cancellations
If you need to change or cancel an order, contact us right away. We may be able to update or cancel it before production begins.
Once an order has been approved and moved into production, changes or cancellations may not be possible.
Customer-Provided Files and Proof Approvals
Please review your artwork, spelling, layout, sizing, and proof details carefully before approving production.
We cannot offer refunds or reprints for issues that were present in submitted files or approved proofs, including spelling errors, low-resolution artwork, or other customer-approved content, unless the final printed product materially differs from the approved proof.
Shipping-Related Issues
Carrier delays can happen after an order leaves our facility. If a package is lost, damaged in transit, or unusually delayed, contact us at hello@printiverse.com and we will help review the shipment and next steps.
Return Questions
For return or refund questions, email hello@printiverse.com.
